Great service Fortunately, I have not experienced an emergency need, but I have had two equipment issues over the years. One was resolved on the first phone call by the tech staff. Another time I misplaced my device and a replacement was sent overnight with a prepaid form to return the original if it was found (which it was). Staff is always courteous, knowledgeable, and efficient. (Date is estimated)

First Time… This was the first time I had to use Medical Guardian so I pressed my button and let the box go thru the questions. After I said I need help, I thought it took way too long for a human to come on the line , it kept saying something that I couldn’t understand and then finally a dispatcher came on.

I have the MG Mini-Lite model. I have the MG Mini-Lite model. Comfortable. Easy to wear. Not heavy or bulky. Water Resistant. Service is good. Questions answered quickly. I have recommended this to several people who asked where I got my Mini-Lite.

I haven't had to use my Guardian yet… I haven't had to use my Guardian yet (thank heaven), but I feel safe when I'm wearing it.

Fraudulent business practice The reason for my 2 star review is based on my decision to not accept fall notification. To have to pay $10 more is, to me, having to pay twice. Why else would I pay $40/mo for help when I’ve fallen if not to get help when it’s needed? At best, I see their business model as a sham to entice seniors to pay for something that is already an essential reason for the subscription.