Outstanding customer service I'm rating it a 5 star review for the… I'm rating it a 5 star review for the outstanding customer service. I had to buy a new pendant so I'm still waiting to find out if it works here in AZ. We had this system for my mother-in-law for about 3-4 years and we never had to worry because we saw the response time was excellent.

Professionalism of Staff Professionalism of staff. Contact with all bay personnel has been very business lack. Staff members have been serious to help, no matter the issues. They are always on line and very helpful and respectful for my needs. Thank you for their availability. Dorothy Payne

Outstanding customer service. The customer service representative was thorough and checked our records to update data points. He reminded me of information that needed to be changed or updated. He solved my problem immediately without me having to get online

A Consistently Positive Experience From day one, we've been nothing but impressed at how professional and responsive Bay Alarm Medical has been. Even when the alarm has been inadvertently triggered, the dispatch team has been most understanding, responsive, and helpful. So grateful to know that mom is safe and secure with Bay Alarm there to help should anything arise.

Bill was very friendly and patient Bill was very friendly and patient. He was knowledgeable and helped me with my questions. He apologized for the items that were missing from my shipment and sent them to my email. I hope when I call again with questions that I will get Bill or someone else just as good!