Peace of Mind! Peace of mind for us and easy to use for our elderly mom. She had to use her life alert a couple times and each time she received fast, prompt, loving service from both the life alert operator and the paramedics.

It took forever to get the rep to… It took forever to get the rep to understand that the watch would turn off while still having a charge. This is not a difficult concept and easily conveys the problem. The watch charges but randomly turns off while still having a charge. They also refused to extend the trial period even though I have been trying to get this resolved for over 2 weeks. I have email confirmation of the delays that Bay Alarm Medical used.

McKenna was awesome McKenna was patient, kind, understanding and "knew her stuff". She did research to assist us and helped with our specific situation. we are upgrading. Good job McKenna! You need to pay her more...

initial struggles gave way to great customer service I struggled with this company after my friend passed. I wanted to cancel her alarm and had to jump through hoops of filling out forms for cancellation and faxing things and sending equipment back. I was never able to get any confirmation and I kept being charged even months after I’d submitted everything and mailed back the equipment. Today, a new employee contacted me. They were going through and cleaning up account issues. When I explained the situation, they apologized for the confusion, they agreed with me that it should have been an easier process, and they were able to get the cancellation pushed through. All I had to do was send a brief reply to the cancellation email I sent. Today was a great experience.

A Consistently Positive Experience From day one, we've been nothing but impressed at how professional and responsive Bay Alarm Medical has been. Even when the alarm has been inadvertently triggered, the dispatch team has been most understanding, responsive, and helpful. So grateful to know that mom is safe and secure with Bay Alarm there to help should anything arise.