Coffee Dental Group
GBAwesome Job!! Smart Practice is awesome from customer service to products ordered. They made sure all my needs were meet and my orders needed were shipped by time needed i would so recommend them to other practices. They take time in answering all questions and are very helpful, they make your time valuable and do not rush through process i am very happy to have them and will keep ordering and strongly recommend to friends for supplies. thank you again appreciate your help.
Thea
GBWould use another company if I could go back in time Placed over $1000 order for our open house 5 weeks prior to event, was told that was plenty of time. After 2 weeks, called to check, was told I'd receive a call back by two different employees, no one called back. I have now ended up having to call over 6 times to check on the status, 2 items have shipped (one on time and one late), the other 2 haven't shipped and we're at the 4 week mark. Only individual who gave me information was Bill, who told me three out of the 4 vendors changed suppliers, which is highly unusual. Overall really disappointed in my experience. Lack of communication is the biggest concern, I will likely move to another company as they cannot provide firm answers or explanations.
A practice in Keizer, Oregon
GBVery easy to use; no cloak and dagger. I love this company's website. Prices are visible to anyone looking for a better deal; unlike the others ("please login to see price"). Less expensive. Setting up an account was very easy without any hassles. No sales reps bugging me during office hours while I'm trying to treat patients.
Christopher Reneer
GBCustomer for years I have been working with Smart Practice for several years. I have always felt that the reps I worked with were always super helpful. They have gone above and beyond for our office. Back when they were selling dental supplies I never allowed another company to try and take our business just because of the customer service. Now that they do only the marketing, I work with Susan. She is the best! She is extremely knowledgeable and helpful when designing our products. Gives good advice on what works, finds ways to help us save money, and she is super sweet! I would always recommend Susan at Smart Practice for your marketing needs!!
Black Hills Pediatric Dentistry
GBNo complaints I order a number of supplies for my dental office from SmartPractice and they always ship the correct product in a very timely manner. They don't have everything I need, which is the only reason for 4 stars rather than 5.