My first on the fan stopped working My first one the fan stopped working, they sent me a new one it kept turning off, they sent me a 3rd one and it worked for about 6 months and it started not turning off and it wouldn't cycle, the display would drop to 27 minutes and in 35 minutes the battery was almost dead. I had to set a timer so I could turn it off after 30 minutes, one day I forgot and it killed the battery. I plugged it in till fully charged, the dead battery must have reset it. Now it shows a QR code and it started cycling on and off so it only uses 1 bar on the battery but it still won't shut down shows 27 minutes on the screen and it will run till it's dead. Customer service was very nice, but I wasn't about to call them again

Virtuclean makes my life so much… Virtuclean makes my life so much easier! I cannot recommend it highly enough. So much easier than washing in the sink and drying for hours. Hook it up, turn it on, done in 35 mins. And I love that it can be used while charging. Huge plus!

The level of service was not work the… The level of service was not work the money. They came saw the job then quoted for it. The job was not done in time and to a clean standard we was then told we more time is needed at more costs. We was then treated action for balance to be paid without addressing they outstanding issue. Would not use this company again.

I think the company knows that they mass produce defective units. The company must have purchased defective battery units. I purchased the original unit in Sept 2020. It never held a charge very well. At first I would get 3 or 4 cleanings between charges. Gradually I would have to charge the unit more and more often. After charging, the battery life indicator would incidcate a full charge. After approx 13 months of use, after fully charging it, the indicator would only indicate that the unit was only half charged. Then within a few after that the unit would not charge at all. t was still under warranty so I went online and was able to get a new unit. This worked fine for a week or so. At that point it would only indicate a half charge after. I have recontated the company and they are sending me another new unit. That should arrive in a few days. think the company ordered defective battery units from whomever they contracted the battery units from. I am not commenting on how well the unit cleaned. I have no complaints about that. I assume that the ozone killed all the bacteria. It is just that the unit as a whole turned into a piece of crap. Very expensive door stop. I think the company knows this because both times I made a claim for a new unit, they required absolutely no verification and I received emails within a few hours saying that I was eligible for a new unit.

Poor customer service While the product has worked for me, I gifted it to my daughter. The charging cable stopped working for her. We have emailed and called the company. No one returns our calls and when you do reach one, we are transferred to an answering machine. When the product doesn't work, it appears there is no help. What can be done?