Customer service is great Customer service is great. Communication is timely and the product works great. We ordered the parvo tests for dogs. We will order from the company again.

My unit doesn’t work My unit doesn’t work. On the heart rate on of the digits partially works. Half of the number is cut off. It constantly beeps as well. I would not buy this again. I am going to email company for refund. Another issue there’s no contact info PD return info in the pamphlets that are with the item. A totally waste of money. I would give it ZERO stars if your rating bar would have given me that option. A 1 is to much. Unit totally unusable!

No contact after sale. No contact after sale. Amber light is on constantly and worrisome. Don’t know how to fix it. No one has contacted me.

the machine is defective the machine is defective. i do not know where to return it. I emailed the support team but no reply.

Damaged box marked :Fragile" The box, marked "Fragile", was so damaged that it has been taped to keep the contents inside.