Fabulous Product, Customer Service, and Replacement Warranty I purchased my Perfectio+ Gold device in 2017. It worked perfectly until about 2 months ago, August 2023, when the battery was not holding a charge. I contacted Zero Gravity and filed a warranty claim. Within a week I received a brand new device! Lily’s customer service was one of, if not the best customer service treatment I have ever experienced. Then I was shocked to learn that the lifetime warranty that applied to my original device also applies to the brand new replacement device that I now have!! Zero Gravity really stands behind its products! This product is expensive, but the results, plus the customer service and the extended warranty are absolutely worth it!!

Very grateful for the experience I received from Zero Gravity I am beyond thrilled with the customer service I received from Zero Gravity. I needed to ask some questions regarding my Perfectio X and almost immediately received an email with a response. They replaced my wand and they made the process so easy and at the time, my life was less than easy. I lost my mom in March and I was in the process of moving my dad closer to me. I absolutely love my Perfectio X. My facial routine has has brought smoothness and an even tone glow to my face. I can't thank Zero Gravity enough for their amazing product and service.

I am absolutely in love with Perfectio I am absolutely in love with Perfectio! As someone who has tried countless anti-aging products and treatments, I can confidently say that this device is a game-changer. The LED have done wonders for my skin- it looks smoother, brighter, and more youthful then ever before. Thank you, Perfectio, for making me feel beautiful again!

I bought my device from Earth Tech Spa… I bought my device from Earth Tech Spa in Austin, TX. Got a discounted facial that was incredible. I must say BEWARE OF THE SALES PITCH. With the purchase of a $2,500. Glorifico, I was promised free facials (once a month) until the sun damage was repaired and that Barton Creek Square location would honor the appointments. I have had two (one more than I was allowed according to BCS) and asked to contact Itay at the Cedar Park location who had promised me the facials. He will not return my calls. I justified the price of the device with the facials but the promise was an empty, hollow sales pitch. Zero Gravity should be aware of with whom they allow to distribute their product.

I was pleasantly surprised by the… I was pleasantly surprised by the efficient and courteous handling of my replacement product. I spoke to the customer service representative and within a few days I was provided with an email with instructions for replacement. The replacement product arrived March 15, 2024. The timeframe from my initial contact to date of receipt of product was absolutely amazing. I love using my Perfectio Plus and highly recommend the product.