Great service overall The good: responsive customer support easy set up pasting directly into EHR good accuracy templates easy to provide and used well by the trascriptionists overall perfect service. Please improve: 1. android app for dictation is sorely needed. it can be as simple as using a 3rd party app that uploads directly to your system -eg use a google drive or something. Can't just say no, we only work with iphone/ipad. 2. the iphone app is a little crowded, but overall usable; would be nice if we had the option to use an app without any features except dictation and upload for those users that did not want anything else.

FIVE STARS IN EVERY CATETORY! I cannot even begin to say how much we depend on SmartMD. I have worked with Jan at SmartMD for many many years, and accommodating is an understatement. Their turnaround is second to none. Often times we receive reports before we even know they were dictated. Our business requires our transcription service to be flexible so we can accommodate our client needs, and that's what we get with SmartMD. They fulfill ALL of our needs. We never have a problem with their quality. Their reporting system allows you to access work pending, work completed, and retrieve historical/admin information for tracking purposes. If you're looking for quality, reasonable pricing, flexibility, and a quick response time, then look no more. SMARTMD will fill all of your needs!

SMART MD REVIEW EXTREMELY ACCOMODATING. I HAVE BEEN USING SMART MD FOR WELL OVER 8 YEARS, I HAVE GIVEN THEM TEMPLATES, NEW DICTATIONS, WANTING TO DO ALL DIFFERENT KINDS OF SCENERIOS AND THEY HAVE RESPONDED WITH GREAT IDEAS AND FUNCTIONS THAT HAVE BEEN VERY HELPFUL.

EXCELLENT service & follow up! Lorna did an EXCELLENT job of onboarding our agency with SmartMD - from setting up providers and insurance carriers in the system to training staff on data input and billing processes. She was always available by phone or email to answer any questions we had along the way. Reports are always delivered on time each week as per our specifications, and she calls to check in regularly to make sure things are still running smoothly. Our A/R has vastly improved since partnering with SmartMD. Highly recommend both SmartMD and Lorna in particular! A+++ and 5 star service!

We love SmartMD! SmartMD has been a great service from the beginning several years ago. They provided us with a smooth transition from our old transcription company and continue to give us great customer and IT support. Their product is easy to use and gives both us and our referring providers well-transcribed and nice-looking letters. Thank you! :)