Customer Service Top Notch Customer Service at Silver Tree has been exceptional. We were having issues with the app and the team worked with us until our issues were resolved. They were pleasant and patient with us as we worked getting all of us logged in to the app.

Great Concept - Needs a Few Enhancements Bought this for my MIL as an alternative to the pendant-style fall detection monitors. She loves that it is a watch style. Being visually impaired, the text alerts if she sets off the system do not work for her. She needs a phone call. Monitor does seem super-sensitive. The 15-seconds for her to quell alarm if it thinks she fell is not a long enough window for a visually impaired senior to react. Also, many of her friends were interested in this system but quickly became disinterested when they realized it didn’t also function as a watch.

Biggest issue is that the device really…needs a watch built in Biggest issue is that the device really needs a digital watch built in. Nothing fancy, but it’s taking up all of the wrist real estate for a generation that relies on watches.

Like the stylish of the Watch but … Like the stylish of the Watch and come with GPS, and no limit members for your care team. Dislike the battery life is not as long lasting as the ads indicated. Sometimes the battery level drops incredibly fast (less than 24hrs from 100% to less than 15%). Dislike the tech support in not available seven days, only Mon-Fri daytime. Hope in the future has more function such as dates and time show on the watch, long last and more stability of the battery and more availability from the support team to solve the issue ASAP.

Electronics is not my forte Electronics is not my forte. Silvertree bracelet activates if I move my arms a lot. This happened when I could not cancel SOS by lightly pressing button twice and did not have my mobile with near me. At least I knew it works as my Team replied immediately to me. When I explained to Jason how difficult it is for me to press the button twice. He said they were working on that same issue and would be a couple weeks for a resolution. I am both impressed and pleased each time I interact with Jason. Jason takes his time and explains each step and is most helpful. Even my team have commented on him.