Leanna was an absolute delight to work… Leanna was an absolute delight to work with. She responded to my emails very fast and helped me get my new Reach setup properly. She is definitely an asset to Silvertree.

Electronics is not my forte Electronics is not my forte. Silvertree bracelet activates if I move my arms a lot. This happened when I could not cancel SOS by lightly pressing button twice and did not have my mobile with near me. At least I knew it works as my Team replied immediately to me. When I explained to Jason how difficult it is for me to press the button twice. He said they were working on that same issue and would be a couple weeks for a resolution. I am both impressed and pleased each time I interact with Jason. Jason takes his time and explains each step and is most helpful. Even my team have commented on him.

We love the look of this product and the peace of mind we have knowing there is an option for our mother to reach out for help… We love the look of this product and all of the features offered. Our only complaint is that the battery on the wrist band was advertised to last up to two weeks and we do not find that to be true. We do not even get a full week it. We have to pay attention to the battery life on the app because our mother does not really know how to manage this.

The customer support was excellent The customer support was excellent. They patiently walked us through everything and helped us resolve the issues we were having.

Connection problem Connection problem Leanna was a very friendly and patient person. She made me feel comfortable when I explained my problem and was able to solve it by guiding me every step of the way. Because I had to have a new cell phone and not all the info was transferred.