Dead on Arrival electronic items should… Dead on Arrival electronic items should be promptly refunded without question. Take a look at Amazon's policy regarding this. It's consumer friendly policies like this that acvount for their great success and at the opposite end of the spectrum is you with a 1.9 average review rating, pretty dismal. The fact that I have a DOA electronic device and you're trying to BS me and confuse the issue with talk of a difference in technique or preference is extremely maddening This clearly is not a case for "troubleshooting", what nonsense. I noticed your reply to all the complaints is the same non-help, I'm assuming they're just out of luck Hopefully your closing statement saying you're aware there are lemons indicates your willingness to rethink this and do the only right and fair thing which is a complete prompt refund TJ

Cbox Pro Failure Charging Issues Owned 3 Cbox pro. 1st one worked for 1 year no problems. Finally died so I bought a new one. It worked for 1 month and then would no longer charge. No red charging light. Contacted customer service and they sent me a new one under the warranty. The 3rd pen worked for only 2 weeks and then same problem no red charging light and wont charge. I didn't bother to contact customer service again. Instead I bought a new pen from another company. I wrote a review on their website and it was deleted in 5 minutes. They won't even show reviews to read less than 4 stars. Obviously, they have issues with faulty pens and hide any reviews showing their problems. Lost me as a customer forever.

The worst customer service in history.. The worst customer service in history.. They don’t even know what the hell is going on the website says my credit card got declined four times and the fifth time it worked and then they hold the Package for a whole week didn’t even call me let me know that the website thought it was a fraud..

Will not provide warranty service… Will not provide warranty service unless I pay out of pocket to ship back product. I have had several of their pens break or stop working for no apparent reason. Would not recommend, there are lots of other options out their similar quality and cheaper.

Premium prices and cut out exceptions… Premium prices and cut out exceptions to warranty. Like many others here I had the only charger sold with the pen I bought fail in less than two months after 2 charges. I was told to purchase an after market charger as this was not covered under the lifetime warranty advertised for the product. Premium prices typically signal premium customer service. That is not the case here