I’m not sure if this is a legit site or… I’m not sure if this is a legit site or not but here is my experience. Last Wednesday morning I ordered an item. At 10:15pm Thursday I received an email saying my item was oversold and they could give me a gift card or a full refund. I replied back the next morning at 6am (which was New Year’s Day, but being retail figured they would be open). No response. Saturday I found a customer service number through their Facebook. When I called it no one answered, but what was odd was there were 3 options (wholesale, online orders, customer service), all 3 of them at the end of the ringing said this voicemail has not been set up. At this point I feel I have been had. I asked for a refund,l via email , they only refunded me the amount for the item, not the cost of shipping. When I reached back out to them again, they said they already purchased a first class package and couldn’t refund me( on an item they were unable to fulfill). All of these things make this site seem very sketchy, I’m now having to dispute this with my credit card company.

No problems so far No problems so far, my expectations are different than yours. I received my order with no damage...will try soon and see if it delivers.

this USED to be a great place this USED to be a great place, no more! an obvious corporate do not care about customers company. placed an order 08/19 and on 9/13 still not shipped. this is after multiple emails and text they create a shipping label on 09/10 and claim shipped. what a joke. just want my refund and i WILL NEVER BE BACK. mile high glass pipes is really a mile low. they like to fabricate the story as well.

Excellent Service This company is comitted to give you excellent service. I had a problem with an order and I did not contact them directly to fix the problem but they took the time and made my order right and did it during Covid-19 and Christmas all within 3 days. I believe what they say about there dedication to please the customer.

The quality of the water pipe I… The quality of the water pipe I received is AMAZING. I am so glad I decided to grab the beauty I chose before I regretted not getting it! The price range is amazing for the quality and I will continue to come back to this shop for my future needs! Thank you Mile High!