Similar experience to everyone here Similar experience to everyone here. Delivered wine that was HOT. Was supposed to include chocolate covered strawberries but they were gross candy molds that we melted and disgusting. No one answers telephone or returns emails. I think we all need to take this to the news as this appears to be quite the scam. I am reporting the BBB and disputing on the credit card.

Horrible - lemons for pears Horrible. We followed up 3-4 times on our order & after 3 weeks it shipped after being told multiple times it was the carriers fault for delay. We ordered the chocolate dipped pears and they shipped two green apples, two red apples, and two lemons! Like any of those are a substitute for chocolate covered pears. No advance request for substitute, nor any accountability upon complaint. There is no real person to talk to, you get diverted to email which you get a response it can take up to 48 hours to respond to. Horrible, absolutely horrible experience. Disappointment in a basket should be their marketing slogan.

Rotten Food and complete order substitution Moldy fruit was delivered with only 2-day ship-to-receive time. The wine I paid extra for was substituted for lesser, completely different products. The fruit was also not prepared as per the order. When contacted they denied any kind of refund or compensation, stating that their terms and conditions state "the entire contents of the basket may be substituted" and they do not guarantee in any way "perishable items." This business is likely a scam.

I learned my lesson I learned my lesson. Their prices and shipping are too good to be true. I placed a $100 cake/bread order on 12/26 and confirmation email stated expected delivery was 12/28. I finally got delivery today, 1 week later and like other complaints the box is half smashed. When I called to complain they requested I email pics of the box. Then I got an email back stating that they use all sorts of couriers and it was my fault for not opting for overnight delivery (which would have made this unreasonably expensive). They should just be honest on their website and say that they have no idea when you will receive your order.

Awful! Awful! Basket arrived a day late despite promising same day delivery in a box festooned with Styrofoam peanuts that filled a 13 gallon tall wastebag. Pretzels were not fresh, balloon did not arrive, fresh fruit was substituted with gross (and cheap!) milk chocolate item. Customer service demanded photos of product, which was ridiculous bc nothing was broken, they were missing. Back & forth 3 x before they offered to refund cost of balloon. Fruit could not be refunded bc a product was subsituted without my knowledge, input or permission. Go elsewhere!