I feel totally cheated I searched for a local company in Kingston Ontario to deliver a special birthday present. The web site offers same day delivery however when I ordered it I was advised 1-2 day delivery. The cake arrived smashed and I had the photos which I forwarded to the company. They said that I should have ordered same or next day delivery as it was perishable. At no time was I aware that the cake was being exported from the US to Canada. The adverts make sure that you think it is local. I am so angry. I should have looked on trust pilot before I ordered

Everything tasted delicious "I recently received a gift basket from a friend, and I was blown away by its contents. It was filled with a variety of gourmet snacks like cheeses, chocolates, and nuts. The presentation was beautiful, and everything tasted delicious. I highly recommend gift baskets from this company. "

Absolutely awful Similar experience to others. Deluxe Wine and Cheese package arrived two weeks late (Jan 8 for a 22nd Dec promise) in a ripped open cardboard box. No cheese, no cheeseboard and virtually every mother item was substituted, if not missing altogether. Shipping was supposed to be next business day (at significant extra cost) but was put in a truck and driven across the US taking 6 days. Nothing about this was right. Worst service I have ever used. Company has the nerve to ask for reviews to post in their website and then delete all the bad ones (which must be all of them!)

Rotten Food and complete order substitution Moldy fruit was delivered with only 2-day ship-to-receive time. The wine I paid extra for was substituted for lesser, completely different products. The fruit was also not prepared as per the order. When contacted they denied any kind of refund or compensation, stating that their terms and conditions state "the entire contents of the basket may be substituted" and they do not guarantee in any way "perishable items." This business is likely a scam.

Wish I had read these reviews BEFORE… Wish I had read these reviews BEFORE ordering. My delivery date is later than I'd hoped so I tried to get them to expedite, re-route or cancel/refund my order. The customer service was absolutely not helpful, just told me there was nothing they could do. They told me to call the shipper, then THEY told me there was nothing they could do. Horrible experience - will NEVER purchase from these half-assed, non-customer-caring company EVER AGAIN.