Absolutely zero communication from SMI… Absolutely zero communication from SMI concerning shipping info. I explicitly warned them off using FedEx and strongly encouraged USPS for my order, since I live in a very remote area. They ignored my preference and I only found my purchase three days after they asked me for an opinion on their performance. It was found over a tenth of a mile on the side of a logging road in the Klamath National Forest. It was heat damaged after being suspect to three days of above 90 degree temperatures. SMI promised to make good on their defective product, but they never followed up and have not returned emails, phone calls &tc. Absolutely unprofessional and not worthy of one's trust. Can I possibly give a zero star review? That's what is deserved for my experience.

My experience with Supermarket Italy… My experience with Supermarket Italy was very good, I'm sorry for the bad experiences, but I never had problems with them, the food is very fresh and of very high quality. I will continue to be a loyal customer of this place.

Great new find for unique grocery experience Fun and interesting extensive selection of grocery items. Stocked up on a variety of sauces, seasonings, pastas. Prices were reasonable. The packaging was hysterical! Everything wrapped extensively...just like my Italian in-laws! Nothings going to break on delivery with this packaging. I have saved the box and wrapping for my son's next move! Fast delivery. All good. Will be a regular shopper there.

SupermarketItaly Superb My first ordering experience with SupermarketItaly. Last week. Great telephone communication to start with, I had some questions. Later the same day I placed an order. And then, my items arrived here far more quickly than anticipated. Also, packaged with great care, and precision. Greatly impressed. Top service, and products. Website great too. Thank you! And especially during these unusually difficult and uncertain times. Will be back for more.

If there was a way to give a -0 star… If there was a way to give a -0 star Review, I most definitely would! I have Celiac Disease. I ordered a GF item to prepare for Christmas dinner, I also ordered an item that is readily available near me (sun dried tomatoes). But I figured for the expensive shipping price, why not kill two birds with one stone. VERY close to Christmas, I received an email saying, the pasta item is out of stock, (of course, they had charged my bank account already!), but the sun dried tomatoes are enroute! That, of course, was a lie, because when they were finally shipped, the shipping date was available to view. I called extensively in plenty of time to cancel the order. No one would answer my calls, or reply to various emails, or requests to chat! So I ended up paying $29.15 for a very small jar of sun dried tomatoes, which I could've purchased for around $3.00-$4.00 in total!! Never again, I truly, truly wish I had read the plethora of bad reviews before I ordered...but in my defense, I was so happy to find an item that I was having such a problem locating! PS, I am STILL waiting on the sun-dried tomatoes, Christmas is over!! IT'S A TOTAL SCAM, PEOPLE!!