Fantastic and responsive company during pandemic times! Supermarket Italy fulfilled my entire order with incredible speed during the Covid-19 pandemic. Their prices were great, plus they gave me free shipping for ordering more than $50 of merchandise. They packed everything very securely. I'll definitely do business with them again, and frankly found them to be a great company to deal with. Grazie mille!

They are super expensive and when… They are super expensive and when something is on sale it means that it is almost expired. Basically a bunch of crooks who claim they sell Italian quality products

Very unprofessional and poorly managed I placed a large order, received some items that expired beyond the expiration date. Other items were not as described on the website. I tried calling during their posted hours they posted on the website after 9 AM, switched to another number that did not answer after multiple tries. I tried doing the live chat, their instructions say to click on the bubble at the bottom left-hand corner of the page, after many attempts I found the bubble on the right-hand side of the page. Very unprofessional and poorly managed.

First time I ordered from… The first time I ordered from the.......they screwed it up. The customer support person(Chantelle) is incompetent and lied about what really happened. They tried blaming FedEx but the order never even left their facility. They printed a FedEx label but never even shipped it out. Ttwo weeks later.......still no coppa. Also lied about shipping replacement and details.

If there was a way to give a -0 star… If there was a way to give a -0 star Review, I most definitely would! I have Celiac Disease. I ordered a GF item to prepare for Christmas dinner, I also ordered an item that is readily available near me (sun dried tomatoes). But I figured for the expensive shipping price, why not kill two birds with one stone. VERY close to Christmas, I received an email saying, the pasta item is out of stock, (of course, they had charged my bank account already!), but the sun dried tomatoes are enroute! That, of course, was a lie, because when they were finally shipped, the shipping date was available to view. I called extensively in plenty of time to cancel the order. No one would answer my calls, or reply to various emails, or requests to chat! So I ended up paying $29.15 for a very small jar of sun dried tomatoes, which I could've purchased for around $3.00-$4.00 in total!! Never again, I truly, truly wish I had read the plethora of bad reviews before I ordered...but in my defense, I was so happy to find an item that I was having such a problem locating! PS, I am STILL waiting on the sun-dried tomatoes, Christmas is over!! IT'S A TOTAL SCAM, PEOPLE!!