If there was a way to give a -0 star… If there was a way to give a -0 star Review, I most definitely would! I have Celiac Disease. I ordered a GF item to prepare for Christmas dinner, I also ordered an item that is readily available near me (sun dried tomatoes). But I figured for the expensive shipping price, why not kill two birds with one stone. VERY close to Christmas, I received an email saying, the pasta item is out of stock, (of course, they had charged my bank account already!), but the sun dried tomatoes are enroute! That, of course, was a lie, because when they were finally shipped, the shipping date was available to view. I called extensively in plenty of time to cancel the order. No one would answer my calls, or reply to various emails, or requests to chat! So I ended up paying $29.15 for a very small jar of sun dried tomatoes, which I could've purchased for around $3.00-$4.00 in total!! Never again, I truly, truly wish I had read the plethora of bad reviews before I ordered...but in my defense, I was so happy to find an item that I was having such a problem locating! PS, I am STILL waiting on the sun-dried tomatoes, Christmas is over!! IT'S A TOTAL SCAM, PEOPLE!!

Wonderful store. Great Service Writing this review because there are so many bad reviews here. My experience has been nothing but spectacular. Great service all around, sure the 10% first order discount doesn't work when you buy multiples with discount, but they were able to apply it offline after I placed the order. Great communication (1 item out of 25 was out of stock and they offered a replacement or wait 5 days for it be replenished, or a refund). Shipped within 1 day. Arrived within 1 day. Very very well packed. We are happy and will certainly order again.

Never disappointing ! I've made at least four purchases from Supermarket Italy and have only been happier with each one. The site is easily navigated and has a great variety of products from different countries. The Sicilian lemon jam was wonderful and the Greek olives are being finished by the jar full ! Every single item is carefully wrapped in either a thick layer of bubble wrap or sturdy brown kraft paper. Never any breakage. We get to try new items that we might not have tasted in the past because it's so much fun to shop here.

I ordered for the first time and… I ordered for the first time and checked whether the site is legit; these days you never know if a site isn't a fraudulent front. The reviews on this site were pretty negative, somewhat outdated but at least indicating the store is legit. I risked it as some of the product sounded interesting and were hard to find elsewhere. I was positively impressed - the order arrived 2 days later (I'm in MA) and everything was wrapped nicely maybe even a little much. Everything as described. I am thinking maybe when these guys started out they didn't get everything quite right but learned from things that didn't go well - I am very pleased and will definitely order from them again! (The Italians make such nice things.)

Completely sleazy company that lies The company sent products which were 1/3 of the advertised size. Their customer service is abhorrent and I would recommend dealing with any other company but them. I have now engaged in more than 14 emails with them in an attempt to get a refund and returned the other items. They have yet to issue the refund and have just gone around in circles with their BS. There are a lot of companies out there that sell excellent products imported from italy. Supermarket Italy is not one of them they are a scam and to lie to you about their customer service promises as well as sizes of their products. If you buy from them, good luck getting a refund because I haven't had any success thus far.