The German Deli So happy they have moved in our neck of the woods. I get all kinds of products, including fresh yeast, flour, baked breads, German speciality items, and delicious cheesecake.

Meat and dairy products deemed safe to eat after being unrefrigerated for at least 36 hours I recently placed an order which was due for delivery yesterday (they charge a whopping £8 next day delivery fee) but did not show up nor did DHL provide any information on what the hold up was nor a new ETA. Since I had ordered meat and dairy products which would not keep unrefrigerated for this length of time I contacted German Deli for a refund for these items only (not least since this was now the second time that the order had been delayed). Rude Andrea fobbed me off by telling me the items would still be fine for consumption. She was unwilling to issue a refund unless I would return the items at my cost. So asking me to waste even more money on the failings of their delivery partner.... Let's hope that Brexit will take care of this company over the coming months and they will see where their arrogance gets them

Received wrong items. Several items I ordered have been replaced with something else without asking me. Very disappointing to receive items I've never asked for. Found a much better German website. Customer service is great and they also offer free shipping. I will never order from GermanDeli again.

Top notch service I ordered a variety of perishable items from GermanDeli.com, having never used the site before. At first I thought that their shipping cost seemed a little high. After receiving the package in only three days (I paid for the cheapest option and it still came in three days!) I can say that this company provides their high quality products with the best customer service I have ever experienced. The shipping package was impressive, with all items inside of a foam cooler, that contained two gel packs that were still completely frozen, as well as dry ice. The package was noticeably cold inside when I opened it. Every item that I ordered was individually wrapped in padded paper. Who does this anymore? I am very impressed.

Order never received Ordered a Bahlsen Christmas Stollen - Butter 400g on December 9 2019. Order still not received as of January 24 2020. Kept sending several emails and they kept saying how customs takes a long time - However never 7 weeks. Last email I asked them to cancel my order and refund the money- no response- very unprofessional. I called my credit card company and disputed the charge. ..