Terrible customer service I have ordered from company before with no issues. But today I had ordered 2 lobster kits for a special dinner and only received 1. Called customer service number at 2:41pm Thursday, the day of delivery. At first the recording said closed. Called back, picked sales, talked with a person who indicated that I needed to email the issue. Ending up speaking with Operations Mgr/ Customer Service Mgr Randall. He indicated that I needed to do the same thing. Seriously, what kind of messed up customer service is that? He should have handled the situation. I will find another supplier from now on. Requested refund, still waiting for refund email 30 minutes later!

My sister surprised me on my birthday… My sister surprised me on my birthday with 5 large, perfect live lobsters. They were delivered during a raging snowstorm (Denver) in pristine condition. We truly enjoyed every bite. The lobsters were chock full of sweet meat. Can’t beat a Maine lobster. I will be ordering again. No hesitations.

All nine 1.25lb lobsters were molts! Placed four orders of 1.25lb lobsters and cherrystone clams for us and geographically separate family. All nine lobsters were molts, despite my polite request for “full adults,” and weighed far less than 1.25 (yes, all were weighed on kitchen scales after we received my disappointing order). 2/4 orders were missing address unit numbers (possibly UPS’ fault. Two cherrystones were crushed and this would be impossible in transit. Otherwise, the clams were absolutely amazing.

Thank you from Texas Thank you from Texas ! A 5 star experience for sure. My first time having live lobsters delivered, they arrived very much alive & gorgeous. Great family event, especially for those who have never eaten lobster before. Will definitely be ordering again in the near future. Stay healthy, stay safe. Sharon from Southeast Texas.

Wanted live lobsters for Fathers Day… Wanted live lobsters for Fathers Day but we ordered too late..received the four pack 2-21/2 pounders...all were alive and kicking and the tail and claw meat was sweet and succulent! We will definitely order again...no reason to search locally as long as there are mail order companies like these guys! We enjoy lobster on birthdays and holidays and these were perfect!