Good treatment but expensive price -

The Olive Oil is excellent, the business practice is not. The Olive Oil is excellent. I have a favorite that I repeat buy, and will continue to do so. However, I was recently very disappointed in a recent exchange with customer service and the arrogance and poor business attitude of OOL. I had ordered and received two bottles of olive oil. One leaked in shipment. When I contacted OOL customer service for a replacement (which I promptly received), the customer service rep immediately began blaming the shipper for the leaking oil. Even after I sent pictures and explained that the box that my order was shipped in was completely intact with no visible damage except for where the oil leaked. It was a problem with the seal on the bottle and had nothing to do with the shipper. When you held and tipped the bottle past vertical, oil seeped out. The other bottle was sealed properly and did not leak. This information did not matter. A second time, the customer service rep blamed and apologized for the shipper and said a claim had been filed with them. Which I consider absolute fraud. As a small business owner myself, to run a business and not take responsibility for your own product issues is arrogant and petty. Never mind filing fraudulent claims with your shippers for problems that are clearly yours. I will continue to buy my oil because I can’t get it anywhere else. But as a business, I couldn’t be more unimpressed with Olive Oil Lovers.

My last order was shipped to an old… My last order was shipped to an old address which hasn’t been used for 5 years. Notified them and received a long email stating it was my responsibility to affirm the correct address and that I should go on line and delete the old address. Guess I can’t argue with that but feel they have some responsibility to have their system load the current address and not one that has not been used for five years.

I received my order of olive oil this… I received my order of olive oil this morning that I ordered 10 days ago, when it arrived via UPS the package and the two oils inside were hot, I am very disappointed that the company would not use better isolation when sending their products to Southern California.

The Beginning of a Beautiful Relationship Excellent phone support for info about their olive oil selection. Lots of detailed info on their website about the oils they sell. I'm incredibly picky about olive oil, and I need to use it for several weeks before I know how it works in different recipes. So far the oil I've received from them passes with flying colours. With free shipment & a large selection, plus tins which make high quality olive oils very affordable, I intend to work my way through their inventory. Treasure of a site, as well as an excellent resource.