Cary
GBThe Olive Oil is excellent, the business practice is not. The Olive Oil is excellent. I have a favorite that I repeat buy, and will continue to do so. However, I was recently very disappointed in a recent exchange with customer service and the arrogance and poor business attitude of OOL. I had ordered and received two bottles of olive oil. One leaked in shipment. When I contacted OOL customer service for a replacement (which I promptly received), the customer service rep immediately began blaming the shipper for the leaking oil. Even after I sent pictures and explained that the box that my order was shipped in was completely intact with no visible damage except for where the oil leaked. It was a problem with the seal on the bottle and had nothing to do with the shipper. When you held and tipped the bottle past vertical, oil seeped out. The other bottle was sealed properly and did not leak. This information did not matter. A second time, the customer service rep blamed and apologized for the shipper and said a claim had been filed with them. Which I consider absolute fraud. As a small business owner myself, to run a business and not take responsibility for your own product issues is arrogant and petty. Never mind filing fraudulent claims with your shippers for problems that are clearly yours. I will continue to buy my oil because I can’t get it anywhere else. But as a business, I couldn’t be more unimpressed with Olive Oil Lovers.
Anthony Pietricola
GBI bought two containers of olive oil I bought two containers of olive oil. The price was much higher than the last time I bought the same oil and the packaging was different, causing me to have second thoughts. I would like a wider range of product choice.
Thomas Robinson
GBI tried to buy some Iannotta Virgin… I tried to buy some Iannotta Virgin olive oil, but it is not available. Will you be able to get it again?
Peter White
GBShady business practices doing business with this place for… Been doing business with this place for years every time they do something shady pricing selling old oil selling wholesale they have an excuse they need competition
Talus
GBbought a tin of olive oil and the very… bought a tin of olive oil and the very next day received a notification there was a sale. Could have saved $8....just rubbed me the wrong way. Purchased from OOL before and appreciate the free S&H. Would have been 5 stars but the whole sale on the next day thing..