I purchased the Urban Bar Brown Leather… I purchased the Urban Bar Brown Leather Bag and it was delivered on time. Quality seems good but this bag is not brown. It's more gray and has me questioning whether or not it is actual leather. I looked into how leather is classified, often times businesses get away with terms such as "handmade leather" or "genuine leather" when it's actually not real leather. Would not recommend purchasing for the current price of $400+

$80 of missing products, I had to catch the error. I bought two mixing glasses and two jiggers over Black Friday weekend. The jiggers arrived and Urban Bar marked my order as fulfilled. Both mixing glasses ($80) did not arrive. I emailed twice and six days after I reached out they simply refunded the mixing glasses. I get when there are issues with inventory and order volume; but the fact that I had to catch the error, they took very long to reply, and then they can't get me the product to make it right makes it hard for me to trust these guys.

US website and Contact Us performs badly US website performs badly. I could not even use a credit card because only the PayPal field would show. The US website, contact phone number, and contact email all have serious problems and I cannot use them for enquiring about my order. The site did not allow me to create an account when ordering. When submitting the contact email form I am prompted for login credentials and taken to a dead page. The US contact phone number 1-800-460-9051 rings a couple of times then goes dead. Very bad user experience and so far can’t even contact the company.

Beautiful Glassware Beautiful Glassware! Helpful customer service. Ordered the 1910 Nick and Nora and 1910 Gold Retro Fizz. Both are absolutely stunning. Had one of the 1910 Gold Retro Fizz arrive chipped but UrbarBar sent a replacement straight away. Communication was easy and accommodating.

Very satisfied! Order was processed quickly. And received when promised. The glasses were packaged very well and received without breakage. The glasses look more beautiful than the pictures! Extremely happy and satisfied. Thank you Urban Bar!