Consistently great I’m not typically a reviewer, but we have such consistent great service from nuts.com that I felt like I should send some recognition their way. We order all of our nuts and candy (including Halloween candy) from here and the quality is so great and the shipping is insanely fast. We just placed an order and it’s going to deliver tomorrow. Granted - we’re in New York and they’re in New Jersey, so it doesn’t have far to travel, but it still means their warehouse is ON IT! We’ve been huge fans for years.

Not fresh I placed a $70 order, all organic, including roasted mixed nuts, trail mixes and dried fruit. It was all stale. The bag of mixed dried fruit smelled funky upon opening and the contents were on the onset of fermentation. The mixed nuts tasted like cardboard, and it was not a balanced mix: too many cashews, very few hazelnuts (cheap-filled). Because all you order comes in equal bags, it is obvious that they fill them on the go--they don't store their products in sealed airtight bags--so it all goes bad and ship it to you like that.

Horrible chocolate, worse customer service I bought two different chocolate products from Nuts.com and both were terrible. I enquired about returning them for a refund and one customer services rep, Kitty said that I should return the products at my own expense and then add on another 20% of the costs so someone can throw them in the trash on my behalf. While another, Abigail, said she will give me credit to buy yet more products, when I’ve already bought two that were both unpleasant to eat. Awful customer service and the fact that I’ve got two people telling me two completely different things, rather than just returning my money is really not great either. I’ll never use this site again.

The deluxe mix they sent was rancid The deluxe mix they sent was rancid. I asked for a refund. They offered a store credit, but I would still have to pay shipping. Not what I would call e-commerce best practices in 2024, but a good example of corporate greed.

Used the QR code on the packaging of… Used the QR code on the packaging of the Jelly Beans I wanted to order. Instead received the incorrect product. Customer service will only honor a 50% refund. Why do I have to pay anything for a product I ordered directly from their QR Code? For highly priced products, claiming to be high quality, I feel the customer service teams should honor the return in this case. All other high end companies do!