The products are great but customer service is not. The products are great. The customer service not so much. I have had 3 problems with orders so far and when I contact customer service basically they tell me it's my fault and don't even try to help. They do not go out of their way to help the customer at all. AND when you try to call they continually hang up on you. I am really discouraged with this company. My orders are always over $60 each. Time to find a new company.

Horrible chocolate, worse customer service I bought two different chocolate products from Nuts.com and both were terrible. I enquired about returning them for a refund and one customer services rep, Kitty said that I should return the products at my own expense and then add on another 20% of the costs so someone can throw them in the trash on my behalf. While another, Abigail, said she will give me credit to buy yet more products, when I’ve already bought two that were both unpleasant to eat. Awful customer service and the fact that I’ve got two people telling me two completely different things, rather than just returning my money is really not great either. I’ll never use this site again.

Poor customer service Have a many year history of satisfactory interactions with this company, but in the past couple years that has changed. Last order in December arrived with 3 1lb bags of nuts, all heavily coated with fungus or mildew. Customer service gave only store credit for 2 bags. Tried to order some candies today--turns out the store credit of $28 could not be applied to their free shipping minimum. Called customer service--they said nothing they could do.

I was sent a “20% off and free shipping is a scam… I was sent a “20% off and free shipping for orders over $59.00” offer from Nuts.com. I found enough items for approximately $61 worth of products and the 20% off and free shipping was applied. However, when I went to check out the shipping charge was re-applied. I called and was told to read the fine print (not on the email offer I was sent)! I cancelled the order and will not purchase anything from this company, including other related companies.

I used to rave about this company but… I used to rave about this company but over the last 6 months the quality and customer service have fallen dramatically. In fairness, they will refund for unsatisfactory products but failing to ensure quality BEFORE it leaves the door is a disservice to the consumer. Add to this the lack of product expiration dates permits them to sell rancid products like those I received on my most recent and final order from Nuts.com. I caution buyers to look for alternate suppliers.