First time user but definitely not the last time! Very good customer service not to mention honest! I triple ordered in error while ordering online and they caught it prior to shipping, called me to verify and corrected everything not to mention shipping the original order as promised. What I really liked about their site was the information on each item. I was ordering a gift shipment for liquor I generally do not consume and had limited knowledge. The website made it easy and when all said and done, the shipment arrived at it's destination ahead of schedule and our friends totally enjoyed the liquors selected. Well done, CHEERS!

Items constantly out of stock Fast shipping and no issues other than the fact that they are constantly out of stock on almost everything. Weeks at a time items are out of stock. I pay for the monthly vault membership to get free shipping but it’s a waste of money when I can never find anything to order. They need to figure out their stocking issues or I’ll be finding a new website to use.

Delayed shipping caused no spirits for our event! We ordered for a special event. We were elated to see 3-5 day arrival. We never did receive a trackable tracking number. After searching for and not finding a number to call we related our concern via email. The response turn around time was fairly prompt (within 48 hours) we were offered a replacement order. Furthering our time of receiving the order our event went in without our spirits. Sad news. We love thT we can get what we want for a reasonable price however the shipment time was not met!

Excellent Customer Service I recently purchased spirits from CWS. There was issue with the shipping. FedEx lost my package and then delivered the replacement package to the incorrect address. I contacted customer service via email and they went above and beyond to help resolve the issue. They were willing to file a lost package claim with FedEx and send a new package. Fortunately the package was located and has since been delivered. Point of all this is that the customer service that I received from CWS is very hard to find in this day and age.

I really enjoyed using your company…Safe Reliable Delivery I really enjoyed using your company this last month. I really liked the selection and variety. I especially was impressed by the safe and timely delivery. What creative packaging. It must allow you to make deliveries anywhere with total confidence that it will arrive at is destination all in one piece. Fantastic!