Good customer service Good customer service. Well packaged, delivered earlier than expected. Haven't tried yet, and I assume it has been stored properly before shipping, so I may update to 5 starts.

I recently purchased a case of Austin… I recently purchased a case of Austin Hope Cabernet Sauvignon from Saratoga Wine. After delivery I realized that the wine was not what I ordered. After emailing Saratoga they responded that I should email an attachment of my receipt and photos of the wine bottles and a screenshot of their catalog page. What I ordered and what I received was completely different and mislabeled and misrepresented. They would not admit the mislabeling but said I could return the case and charge a restocking fee and return shipping. The loss to me was not worth it so I kept the wine I didn’t order.

Great Selection and Service! Considering I live in the west, I continue to buy wine from Saratoga because aside from its fabulous wine selection, it has superior service! When I ordered the last mixed case of wine, I received an email from Saratoga saying that one of the wines I ordered was no longer in inventory. I asked for a suitable substitution. Sure enough, very quickly I received a suggestion of a wonderful white wine substitute. Shipping was relatively fast too (I'm near Fresno)! I'll definitely order from Saratoga again.

There do exist respectable wine sellers online! Not only are the prices great, with reasonable shipping rates and quick delivery, but customer service is also responsive, helpful and generous. About 5 minutes after placing my first order, I got a separate email with a 10% discount on my first order. Chagrined, I sent a quick email to customer service asking if they could apply it to my order. Without any hesitation, I had a refund of the 10% in my PayPal account. With so many shady wine sellers online, I was thinking about buying these in France and packing them in my suitcase. But once I found Saratoga, that ordeal was no longer worth considering.

Getting a different vintage than … Getting a different vintage than wanted. Was alerted to change and given opportunity to decline, but still disappointing. Also, couldn't ship to home address( not the fault of Saratoga Wines) but, once again, still disappointing. I hope this vintage is as good as the one ordered.