Frustrating experience, but quality wares. Ordered three items around Black Friday. Great prices. However, one week after the expected delivery date, still no confirmation of shipment. No reply from their customer service via email. Voice mail full. One day after this rating was posted and charge was disputed, the package was finally shipped. Items were well wrapped and looked great! Dispute withdrawn, all ended well, but the experience was less than stellar. I have updated my rating in response (from 1 to 3 stars).

What a great order department & customer service! This shopping site has the best customer service ever! I have now ordered twice and the women in the order department have contacted me both times to check on my order or to suggest a way to have it shipped more conveniently. This is such a great company, and their products are wonderful as well. Highly recommended.

OK Service, could do some improvements Quick Shipping (compared to the online MTC Kitchen store where some of my 1+ months ago orders still haven't updated yet), but they could had let me know that the delivery was going to happen on what day... I didn't get any notification and just came home finding that there was a MTC box outside of my outdoor step.

So Happy to have found this service! Thank you MTC for delivering residential! I got a taste of home with great prices and fantastic delivery service. The website was clear and simple, I got my confirmation with instructions on when to expect my delivery and then got a call from the driver when they were on my block. Everything went swimmingly. Packaging was great too!

A culture through it's dishes. The experience of shopping at MTC Kitchen Home NY was a milestone. I connected with people who where there for me on every step of the way. That support and communication was more valuable than a store experience. Of course the website was easy to navigate and well organized. I changed all my dishes over 2 years from Scandinavian to Japanese. I love my new dishes and the experience of shopping at MTC Kitchen NY!