Frustrating experience, but quality wares. Ordered three items around Black Friday. Great prices. However, one week after the expected delivery date, still no confirmation of shipment. No reply from their customer service via email. Voice mail full. One day after this rating was posted and charge was disputed, the package was finally shipped. Items were well wrapped and looked great! Dispute withdrawn, all ended well, but the experience was less than stellar. I have updated my rating in response (from 1 to 3 stars).

I love companies that have an alternative to Amazon etc I’d tried to order a manual Japanese style can opener from another company through Amazon and twice tracking showed it as delivered but it never turned up, so found this store while searching online for local options. The can opener was a couple dollars less here than from Amazon which was great! At the same time I ordered a mandoline that I’ve had my eye on for a while, but had put off ordering from Amazon because I know there are issues with fakes being sold. Package arrived within a couple days, and everything was in great condition. Very happy with my order and shared with a couple friends as well. I’d definitely order from here again.

A culture through it's dishes. The experience of shopping at MTC Kitchen Home NY was a milestone. I connected with people who where there for me on every step of the way. That support and communication was more valuable than a store experience. Of course the website was easy to navigate and well organized. I changed all my dishes over 2 years from Scandinavian to Japanese. I love my new dishes and the experience of shopping at MTC Kitchen NY!

Everything went great! Everything went great! Driver texted me 15 minutes before arrival and at arrival. Very professional and polite. Items were perfectly packaged and came at proper temperature. Will definitely be ordering again!!

pleasant experiences Bought from them several times, pleasant experiences. Only thing is quite a few items are still not in stock, hope this will get better as everything is getting back to normal.