A little hiccup Actually a little bump in the road. I never received an email that testing was backed up and the date of completing estimated for a week longer. I found this by logging into my account and seeing message next to all 3 dogs being tested. So I called. I was explained that do to unforeseen circumstances,my reports would be available in another week. Although a hiccup, I was pleased to receive a day earlier than estimated.

prompt service The test kit arrived promptly, was easy to use and the results arrived in a reasonable amount of time once the sample was received by Paw Print

I sent in an order for a DNA profile… I sent in an order for a DNA profile and wasn't notified that they didn't have the testing material until Weeks Later then I had to resubmit DNA and wait even more time. I wish we had choices of other companies to use in our breed Club but unfortunately we don't

Easy Lafora testing Lafora tests are much easier through Paw Prints. Previously we used Laboklin. Whole blood of at least 1ml was needed, which means pups are 12 weeks old by the time the results come out. And it was double the price per test. Also shipping is a problem. With Paw Prints the cost is lower, we could gather the samples at a few days old and because it is dried blood en swobs shipping was a lot easier. All the required documents were supplied with the test order. We had no issues. And being from South Africa this is rare. The results for the first pup was also available 4 days ahead of ETA.

awesome customer service awesome customer service! thank you for the fast and courteous updates and results alert, and help me to solve log in issue in a timely manner.