No refund of damages items and no care! I received defective items and inaccurate measurements so I complained and they offered me refund but until now nearly 2 months I have not received the refund yet and they sent me email that the problem has been resolved from their end and can not do anything about it. So yes I received the rubbish and lost my money. So be careful don't shop with them ever!

SCAM SCAM SCAM!!! SCAM SCAM SCAM!!!! Lightinthebox .Com is based in China.Don’t order anything from them.I ordered a wedding dress but it was appalling,badly made!!!! I’ve emailed them soo many times requesting a refund to no avail AVOID this online company

I WOULD NEVER USE THIS COMPANY AGAIN At the request of LIGHTINTHEBOX I am writing this follow up review to my previous post. They asked that I edit the previous review to a more favorable report and also asked that I give them a 4 or 5 star rating. These people do not seem to understand that good customer service and value comes at the beginning of the transaction, not as the result of negative reports to BBB, Trustpilot, etc.. Their offer to refund only 80% of the paid amount and only after significant coercive pressure via BBB and Trustpilot indicates that this company operates on the fringe of legitimacy and has little or no regard for the customer. I would never use their services again.

DODGY Absolutely dreadful company , trying to return anything is a nightmare , loads of obstacles put in your way, still have items which I've paid for but they have made it so awkward to send back.

The worst customer service ever The worst customer service ever. If you can even find a way to contact them, best of luck. There are no phone numbers nor email addresses avail on their website. The only way they seem to respond (albeit not timely) is via FB messenger. They've finally agreed to reimburse me for the return shipping as promised in an email but so far, I have yet to see that. I did finally get my refund for the returned product itself but they charged a "service fee" which is NOT what they agreed to nor what PayPal agreed to so will be disputing that as well.