SCAM SCAM SCAM!!! SCAM SCAM SCAM!!!! Lightinthebox .Com is based in China.Don’t order anything from them.I ordered a wedding dress but it was appalling,badly made!!!! I’ve emailed them soo many times requesting a refund to no avail AVOID this online company

The worst customer service ever The worst customer service ever. If you can even find a way to contact them, best of luck. There are no phone numbers nor email addresses avail on their website. The only way they seem to respond (albeit not timely) is via FB messenger. They've finally agreed to reimburse me for the return shipping as promised in an email but so far, I have yet to see that. I did finally get my refund for the returned product itself but they charged a "service fee" which is NOT what they agreed to nor what PayPal agreed to so will be disputing that as well.

No refund of damages items and no care! I received defective items and inaccurate measurements so I complained and they offered me refund but until now nearly 2 months I have not received the refund yet and they sent me email that the problem has been resolved from their end and can not do anything about it. So yes I received the rubbish and lost my money. So be careful don't shop with them ever!

Don't deal with this company Had a very negative experience. Ordered 4 items on 30.12.20. Order was confirmed, money taken immediately. Told 3 to 7 working days for delivery. Then no contact. Really difficult to locate an email address. No response, or update, once I contacted. There was apparently a 'ticket' system for response from the company, which was 'closed' before receiving a response. When I threatened with UK consumer standards authority, and negative feedback via Trustpilot, they suddenly replied. A day later one of my confirmed items was 'out of stock'. Money for that was returned. Was asked whether I wanted to keep the remainder of the order. Was offered £ 24 as compensation. I agreed. Following day they offered £14 compensation or full refund. Opted for full refund, which, in fairness, was dealt with. After my experience with their constant changes to the order date, and lack of initial response and information, I must admit, that I was pleasantly surprised. However I'm never going to go near them again. And, having reviewed feedback on Trustpilot, which I wished I'd done in the first place, I would strongly recommend to save yourself a lot of stress and keep away !

Pathetic service ..Never order…Ransom collection Pathetic service ..Don't order from this website guy. They would offer premium shipping at extra charge but would never deliver on time. Orders on 18th July and was promised 28th July as delivery. It was then extended to 15th august and then 25th august. Now on 25th august, they are asking to wait to 6 months!!! Not willing to refund money as they want the package acknowledge for refund, so another 6 months.