Completely unacceptable - this cannot be legal Completely unacceptable - shipping from China with slow carrier. Way to slow - unwilling to refund your money if you reject to receive. Please stay away from this company.

Really rubbish Quality I received the three items I ordered - all 3 were way too small, horrid fabric, colours nothing like the photographs. To get a refund you have to return to CHINA!!! Nowhere on the web site does it tell you its a Chinese outfit, the cost of postage is horrendous!! Their response says sizing is all my fault, but I've returned the package, let's see if I ever get a refund, but advice is don't buy from them!!

Don't deal with this company Had a very negative experience. Ordered 4 items on 30.12.20. Order was confirmed, money taken immediately. Told 3 to 7 working days for delivery. Then no contact. Really difficult to locate an email address. No response, or update, once I contacted. There was apparently a 'ticket' system for response from the company, which was 'closed' before receiving a response. When I threatened with UK consumer standards authority, and negative feedback via Trustpilot, they suddenly replied. A day later one of my confirmed items was 'out of stock'. Money for that was returned. Was asked whether I wanted to keep the remainder of the order. Was offered £ 24 as compensation. I agreed. Following day they offered £14 compensation or full refund. Opted for full refund, which, in fairness, was dealt with. After my experience with their constant changes to the order date, and lack of initial response and information, I must admit, that I was pleasantly surprised. However I'm never going to go near them again. And, having reviewed feedback on Trustpilot, which I wished I'd done in the first place, I would strongly recommend to save yourself a lot of stress and keep away !

Not a good experience Not a good experience. The products weren't good quality (I might have expected that from the price), but on top of that several of the products were broken when I received them.

Truly Impressed with Lightinthebox I have been using their services for over a year and I must say, their products are exactly as featured on-line, good value for money as long as someone knows what to expect and has a sense of guessing the quality of the products, though buying on-line. What made me continue buying from them is the amazing after sales support, ethical service, very swift in responding and clear communication. They have a great team and the strong will to problem solving with minimal query or investigation on the matter, i.e. keen on building customers' trust and loyalty.