Don't deal with this company Had a very negative experience. Ordered 4 items on 30.12.20. Order was confirmed, money taken immediately. Told 3 to 7 working days for delivery. Then no contact. Really difficult to locate an email address. No response, or update, once I contacted. There was apparently a 'ticket' system for response from the company, which was 'closed' before receiving a response. When I threatened with UK consumer standards authority, and negative feedback via Trustpilot, they suddenly replied. A day later one of my confirmed items was 'out of stock'. Money for that was returned. Was asked whether I wanted to keep the remainder of the order. Was offered £ 24 as compensation. I agreed. Following day they offered £14 compensation or full refund. Opted for full refund, which, in fairness, was dealt with. After my experience with their constant changes to the order date, and lack of initial response and information, I must admit, that I was pleasantly surprised. However I'm never going to go near them again. And, having reviewed feedback on Trustpilot, which I wished I'd done in the first place, I would strongly recommend to save yourself a lot of stress and keep away !

Really rubbish Quality I received the three items I ordered - all 3 were way too small, horrid fabric, colours nothing like the photographs. To get a refund you have to return to CHINA!!! Nowhere on the web site does it tell you its a Chinese outfit, the cost of postage is horrendous!! Their response says sizing is all my fault, but I've returned the package, let's see if I ever get a refund, but advice is don't buy from them!!

DODGY Absolutely dreadful company , trying to return anything is a nightmare , loads of obstacles put in your way, still have items which I've paid for but they have made it so awkward to send back.

I WOULD NEVER USE THIS COMPANY AGAIN At the request of LIGHTINTHEBOX I am writing this follow up review to my previous post. They asked that I edit the previous review to a more favorable report and also asked that I give them a 4 or 5 star rating. These people do not seem to understand that good customer service and value comes at the beginning of the transaction, not as the result of negative reports to BBB, Trustpilot, etc.. Their offer to refund only 80% of the paid amount and only after significant coercive pressure via BBB and Trustpilot indicates that this company operates on the fringe of legitimacy and has little or no regard for the customer. I would never use their services again.

Hi can you please provide an email… Hi can you please provide an email address so that i can send you my order number as you have replied to my trust piolet review but with no link or email address to reply. An email address would be my preference. Look forward to hearing from you.