I have ordered from this company for… I have ordered from this company for years. I ordered over $300 in gifts, for which I was charged on my debit card. I noticed two days later that I was charged an additional $52. When I called the company, the representative told me that there was nothing she could do, and that I needed to call my bank. She advised that since it was a pending charge, it would fall off a few days later. This statement indicates that they routinely make unauthorized charges for no apparent reason. I advised the clerk that this was fraudulent behavior since nowhere in the website does it state that customers would be overcharged for any reason. BEWARE!

This company sells nothing but junk in… This company sells nothing but junk in pretty boxes. Do not send this as a gift. The company does not enable recipients of this junk to review the product on their website. How many gift recipients are willing to tell the gift giver how they were sold an expensive cardboard box filled with garbage????

Old nuts All of the chocolates were partially melted and the rest tasted old and stale, like way past expiration date. Lindor assorted chocolate truffles were all melted and leaking out of wrappers. Pretzels were old and stale smell and tasted horrible.

I have a fraudulent charge on my… I have a fraudulent charge on my American Express card. When I contacted the customer service number, which is what American Express recommended to do, the rep told me that there was nothing that he could do, and to contact American Express instead. This charge is from May 9, for $163.95. I do not have an order number nor would the customer service rep assist with one. I find his reply to be appalling. I don't consider this to be customer service at all.

Cookie Gift Baskets My family received a cookie gift basket from my father for Christmas. The cookies were impersonally wrapped with uniform packaging with the word ACORN on it. We tried a few of the cookies. The chocolate/chocolate chip cookie had a strange after taste and the raspberry cake smelled strongly and was virtually tasteless. Despite their 100% satisfaction guarantee, the customer service manager I spoke with could only credit my dad's account 20% of the purchase price of $60 or $12. My father purchased 10 of these baskets for family members this year for Christmas but he will no longer be a customer of Wine Country next year.