Purchased Fraudulent gift card ~ no help I purchased a $150.00 gift card to Ballard Design. Ballard cancelled my order because card was fraudulent. Ballard also said they no longer accept any cards from 3rd party sites. Cardpool refuses to reimburse me. I gave them the phone number and order number at Ballard fraud department . Several emails to Cardpool ZERO help

SCAM! Do not use! I sold a gift card to them and never received payment that was agreed upon. I filed several complaints and they did not correct the error. At every point in their response, they have been rude, outright liars. Many people have had the same experience as listed in my review and other reviews on Trustpilot. The BBB recently issued a statement that consumers should be wary about using Cardpool - do a Google search with "BBB Cardpool" and pull up the article from 12/15/2020 (Trustpilot rules will not allow me to link it here). I'll go one step further - DO NOT USE CARDPOOL!!!

Slow but not a scam - took 2 months to receive payment I listed a card on November 17 and received a confirmation that I'd receive payment (via Amazon gift card, which I chose) within 1-3 business days. I waited 10 days then followed up twice, once by e-mail and another time by phone, which I was told the issue would be escalated and they'd contact me. They did not. I checked the balance of my gift card, and they hadn't redeemed it, so I took my chances and left the card on their website. They finally e-mailed my Amazon gift card payment on January 21 - over 2 months later - but I feel satisfied that I eventually received payment and they're not a scam - just very slow with terrible customer service and communication.

Never recieved payment for the giftcard I sold Pretty sure this is a scam. STILL haven't recieved the payment from selling my giftcard. The customer service number basically told me there is nothing I can do but wait for an email response, because the people that can actually help me don't have a landline (???), and none of my emails have recieved responses. "We pay sellers within 1 business day of receiving their giftcard." Yeah, right. 0 stars if I could. Yeah, I'm that person now.

Terrible customer service, possible fraud? Sold a $200 gift card to cardpool, and have received nothing in return. It has been 3x the waiting period they quote, and I have written multiple emails to cardpool customer service with no reply whatsoever. At this point I am thinking I got scammed, and will need to report them to different consumer protection agencies. I notice Cardpool has been replying to several people on this review site. If they care to actually SEND me my amazon gift card like they promised, I will revise this review. Transaction #42300802 - Ryan