Issue resolved by Cardpool Horrible company, bought an Olive Garden gift card, they mailed a link where i have to enter a phone number to retrieve the gift card. The phone number on my account is different from the number they sent and when i enter my number, i cannot get the card. I sent three emails to support including their online form but no response. I got a response from Cardpool after two days and it has been resolved. Wish the support was faster but given the pandemic, may be they are not operating at regular capacity.

Not responding to emails for assistance I sold a $50 Red Lobster gift card for $32. When I entered my bank info I entered 1 digit off for my account number, but didn't realize until later. I received an email through Kyckglobal to set up an account to receive my payment. When it didn't arrive I checked and it showed it had been sent. I emailed Cardpool and they verified I entered my account number wrong and said they would contact Kyckglobal and recommended I contact my bank. My bank couldn't help me because it didn't come to my account. I finally reached someone at Kyckglobal who said they sent the money back to Cardpool and contact them about reprocessing the payment. I've since sent 4 emails and no response. Maybe someone will respond to my rating. I give 2 star because I responsible for for the initial screw up, but customer service has failed also.

Cardpool refused to refund my Target… Cardpool refused to refund my Target gift card of $50 that I paid for but has a value of $0.01 cts when I tried to use it. They are totally unethical. If anyone who is facing similar issues like mine, let me know if we can pool together to expose them as well as get our money back. Can’t response to you reply below so I’m editing my original review to add the details. The Target card number in question is 0412-2064-1975-748.

Easily able to purchase e-cards on the site after disabling browser privacy app. Signed up with Cardpool, and verified sign up via email secure response. Attempted to buy several e-gift cards for one company using the Google Chrome browser. Put in all my buyer info, including credit card info, clicked to buy, and the site responded with a "sorry, technical difficulties, try again later". Later when, exactly? Tried several times over several hours. Same response. The solution: the privacy protector apps I've set up on my google chrome browser prevented the site from processing my transaction information. Once I listed the site as a trusted site with the privacy protection apps, the transaction went through. Three stars rating because the site did not request that I disable the privacy protection apps, instead giving me some generic and confusing message about "technical difficulties".

I WISH I COULD GIVE 0 STARS I WISH I COULD GIVE 0 STARS. the customer service is horrible. Okay so I tried to sell a giftcard in exchange for an Amazon giftcard. It took about two months and I repeatedly emailed customer service without responses, just to see when I would get the giftcard. Then it was even less than promised in previous emails. I've repeatedly emailed asking why and wondering if I could get a refund and to this day have not received a response, but have received multiple promotional offers.