Scam! Nothing was delivered Ordered a bag tag for a friend and it keeps showing it was delivered but it never was and support is a joke. Only automated responses and nothing else. Ridiculous.

Broken Tags by Baggage Handlers Ordered 2 sets of different personalized baggage tags. Arrived in a timely matter and they looked awesome. Unfortunately 2 of the tags was broken by baggage handlers in the first trip (our brand new luggage was beat up too). Thinking what could I lose, I contacted customer service via email, told them what happened and Joana immediately sent me an email back telling me they would send replacement tags. This to me was above and beyond their responsibility and am extremely happy that they replaced the tags due to someone else’s negligence. Highly recommend.

Delays, delays, delays Ordered my goods on 2nd December. All pieces of my order were splitted into 3 parts (3rd part still is not ready, simple cap). All shipments are still at origin point after 3 weeks after purchasing. Tracking system doesnt tell any information about delivery time. Huge disappointment and regret. Why cant you offer higher delivery cost but with reliable worldwide know courier company?

Scam company Ordered the Economy bag. The lettering is messy, the bag does not look as promoted online and the question mark is in 2 spots. Sent a request for refund no response x2

Order never showed up Order never showed up. They apologized and told me a new shipment is on its way. The trackingnumber still not working after over a month of waiting.