Long process times, lack of customer support I placed an order on December 3rd, their website states processing is done in 3-5 days. As of today (December 14th) my order hasn't shipped and I can no longer get anyone to respond to me. At first the excuse was Black Friday/Cyber Monday and it would take 4-8 days to process. I asked to cancel the order however was told it was in production and ready to go out the door last week. Still not here and still crickets from their customer service department.

AVOID THEM UPDATE: They came back and granted an exception for the exchange. While still not the best situation, I increased to 3 starts because of this. _____________ AVOID THEM. They are not accommodating at all if you received something as a gift. I attempted to EXCHANGE, not even return, a shirt from them for a different size. Since the gift was bought in November and it was a Christmas gift in December, they refused to do an exchange. I would NEVER buy from them again.

I ordered several items in 3 different… I ordered several items in 3 different orders. All my orders where shipped very fast. Concidering that shipping can be slow due to COVID-19. We love our 2 custom blankets as well as the custom pillow. I also ordered 2 posters which I used to wrap my original airline trolley.

This company is a scam This company is a scam. Don’t buy from them please. I made a purchase with them and after one month it was still showing in the tracking number that the package was in the same place. After contacting them they replied that international purchases could take up to 7 weeks to arrive. Eventually I contacted them again saying, 7 weeks had passed and no item had arrived, I wanted my money back. No reply. Also they show excellent reviews on their website but yet I cannot place a review myself. Complete scam.

Enamoured! I have ordered a few items from Airport Tag including watch bands for an iWatch and a really cool passport cover, which makes me feel like I am a real Italian. The quality could not be better. I am completely satisfied with my products from Airport Tag and feel others should try the offered products from this company.