AVOID THEM UPDATE: They came back and granted an exception for the exchange. While still not the best situation, I increased to 3 starts because of this. _____________ AVOID THEM. They are not accommodating at all if you received something as a gift. I attempted to EXCHANGE, not even return, a shirt from them for a different size. Since the gift was bought in November and it was a Christmas gift in December, they refused to do an exchange. I would NEVER buy from them again.

I Love a This website I Love a This website, I have been a traveler for many many years and a friend recommended a lovely tote bag for me. Once I saw it, I ordered immediately and I have created two customized totes since. I Highly recommend this site for great gift ideas and travelers. Customer Service Team is Excellent if needed with any order. Very fast response time with appreciate discount codes as a Bonus. ✈🌍

High Quality Tee-shirt with Durable Image Print These are high quality, durable tee-shirts with strong, clear image application that will stand up for a long time with careful and proper care while wearing and laundering. The person who received these took them both to the airport with him on his very next flight and showed his whole crew. He called me because so many people wanted to know where I bought them so they could buy their own.

Long process times, lack of customer support I placed an order on December 3rd, their website states processing is done in 3-5 days. As of today (December 14th) my order hasn't shipped and I can no longer get anyone to respond to me. At first the excuse was Black Friday/Cyber Monday and it would take 4-8 days to process. I asked to cancel the order however was told it was in production and ready to go out the door last week. Still not here and still crickets from their customer service department.

Poor Customer Service The quality of their luggage tags is very good, so after ordering two, I ordered one more. Unfortunately, I selected the wrong state from the drop down menu when filling out the customization form and my luggage tag came with the wrong state. They refused to accept this return to replace with a correct tag. You would think they could invest in software sophisticated enough to catch these errors before printing tags with state/zip code mismatches. It also took them a week to respond to my return query, and only responded after I emailed them again. I will not order from this company again.