terrible customer service One of my bridesmaids was measured incorrectly. They tried to fix their mistake by offering her a different dress, but my reason for buying matching dresses was so all the bridesmaids would match. My wedding is in 5 weeks and they may not be able to get me the dress we ordered in the size we need by my wedding!

3 Times Can't be wrong!! I have been to the Baton Rouge store twice in the passed two months. The first time I went was a Saturday after I had the worst morning of my life ever at Pearls Place in New Orleans. I absolutely had NO appointment. I knew they were busy and I waited with my cousin who brought me for an hour and a half. When I finally did get someone she was the most attentive person I could have dreamed of. I think her name was Carolynn, can't remember exactly and I feel terrible I don't. She was extremely patient with me and helped me in and out of every dress. If they DIDN'T have a dress shown in the catalog she would pull a dress of the exact same style and have me try it on. I went back again for my second visit with most of my bridesmaids and the girl that had helped me the first time came in that day, on her off day, and helped me and my bridesmaids try on dress. They have such patience with me and I return that favor. My last visit was at the store in Orlando on May 18, 2013, to show my mother the dresses I was interested in. I had an appointment for 12 but had to wait a few minutes because they were insanely busy. If you don't take the initiative to walk up and talk to someone how are they to know who you are and what you are there for? So I walked up to the counter and asked someone and they told me they had a few workers call out for the day and would have me set up with someone as soon as they could. I waited about 20 minutes but that was fine for me because I understand that these are human beings too! Not robots there just to put dresses on me and cater to me alone. Patience and a good attitude gets a long way and maybe some customers should have one when they go in, instead of throwing a fit because the workers there didn't bow down to you. Your bad mood/attitude rubs off on other people even if you yourself do not realize it. I had three wonderful experiences, yes I had to wait, but I know what I want so I don't mind. My mother has purchased my dress from the Orland store since she receives a discount and is having it sent to me over here. I intend on purchasing my bridesmaid dresses from here as well. I can't say too much about alterations because I haven't gotten mine yet. Will review again when I do.

Extremely Disappointed I recently picked up my wedding dress and I'm extremely disappointed in what arrived. To start the dress was brought out all wrinkled. There are strings hanging from what is supposed to be a brand new dress. The beading is also lifting off and doesn't lay correctly. When I was zipped into the dress the top clasp pulled out and now needs to be reenforced. The dress ordered for me is too big, you can see down into the front of the dress due to a gap where the dress doesn't sit right and I have no figure or shape at all in this trumpet style dress. I was told that the dress being ordered would fit my chest and I would only need to have a little bit of the waist brought in. But because the entire dress is too big the whole thing needs to be altered to fit. So now I have to pay for a larger alteration and to also have these dress defects fixed. The only reason I rated you 2 stars is because at least your staff is nice. I'm beyond disappointed and frustrated. This is turning into a nightmare.

BEWARE Arlington TX Arlinton TX. store. All went well until dress came in and needed to be altered. Insisted the bride and mom of bride order two sizes bigger then they normally wear. Bride's bodice needed to be taken in 6 inches which resulted in the bodice looking nothing like the sample/picture. Due to the reconstruction it is now shorter- 2.5 inches above the floor. They want to keep altering it until it's "fixed". Wedding is 6/20/2015. Not sure what can be done. Managers want pictures, which we took and sent, to show the problems. It is a Disney collection dress. Next contact may be Walt Disney corp. Mom's dress altered 3 inches in. Bridemaids insisted on ordering actual sizes they wear. Guess what, NO alterations needed. Wonder why?? It's Angelo's factory in China. Should be same sizes.

Horrible customer service and incorrect product size I cannot believe that there aren't more negative reviews about this Alfred Angelo store! Unfortunately, I did not go into the store myself to check it out (I am the bride and I bought my dress elsewhere, thank God!). However, I liked a dress they had for my bridesmaids and flower girls so all of my bridesmaids and my flower girls got their dresses there. Every person that store is rude! They made nasty comments to BOTH of my sisters! Not only that but they ignore you when you are obviously looking for some assistance! So my BIGGEST problem which is even WORSE than their customer service issues.... They ordered the wrong size for one of my flower girls and, of course, we have no recourse! Brides BEWARE of Alfred Angelo in Arlington, TX!!!!!!!!!!!!!!!