Placed two orders for delivery of… Placed two orders for delivery of Professional Assistant Day. Only one ordered delivered. I called FTD twice on the day of delivery informing that tracking showed order had not been picked up for delivery. The two representatives that I spoke to on the phone flat out lied to me, telling me that order had shipped. I explained that the shipping information provided to my by UPS informed only that shipper (FTD) had prepared label and the package had not been picked up for delivery. I have never exprienced such rude customer service with customer service representatives telling me I am wrong and that the plant had shipped for delivery. I finally got a supervisor who confirmed that order had not shipped. And then insulted me by offering to ship the plant tomorrow at a 30% reduced the price. Today is Professional Assistant Day, not tomorrow. I will never use this florist again. They hire and/or train its employees to lie and fail to deliver flowers/plants ordered in the contractual time period.

The flowers from FTD were perfect The flowers from FTD were perfect. On time, fresh and just beautiful. Ordering was super easy. Friendly service and helpful. Received a e-mail confirming my order and also when the order was delivered.

Ordering FTD online. Ordering FTD on line was a first time experience. The product ordered was as described and we were extremely pleased. The only downside was the misspelling our first and last names after we confirmed it with order taker. Required second call to correct.

Nice and easy The website was easy to use and I was able to have the order delivered quickly. I was sent a photo by the recipient and the flower arrangement looked exactly as I had expected. The recipient was very pleased with the flowers.

FTD is a scam !! There are three local floral shops in… There are three local floral shops in the area that I needed to send flowers to. When the flowers showed up at my sister’s house and looked nothing like what I had ordered and was extremely small and poorly designed I looked into it. FTD took my money and sent half of what I had paid them to a local grocery store to fill the order instead of sending to one of the three florists in town, FTD will never again get my money. If you don’t appreciate my business, I will no longer use you! Found a local florist near my sister and We will be calling them directly from now on. Bigger bang for your buck people. Call direct!