Unwilling to admit they messed up *EDIT: FTD came around the next day and made it alright. She did love the flowers. It was a delivery problem and customer service would not listen to me when I called. I was not able to surprise my fiance at work, but she was happy with the flowers. I may give them another shot in the future. I am so angry right now, I shouldn't write this. FTD totally flubbed the delivery on valentines day. They were supposed to deliver to my fiance's work, and the lady on the phone told me they did get delivered to her work, but that was after 10 minutes of her telling me that they were going to fix it, the lady was telling me my fiance got them while I'm looking at the flowers on my front porch through ring camera. I entered the correct address, but the confirmation email had the wrong address so I called and had it corrected and THEY STILL DELIVERED TO TNE WRONG ADDRESS!!!

Beautiful flowers delivered! Great selection to pick from and user friendly site to place an order. Communications for status of the delivery couldn't have been better. Beautiful box bouquet of flowers was delivered on time with no issues.

Horrible! Do not use I am giving a 1 rating only because is not possible to give 0! Placed an order for 2 sympathy arrangements. After my card was charged, I received an email informing my order had been cancelled and refunded in full because they couldn’t find a florist. However, the refund only covered one of the arrangements. I called the following day to find out if the other arrangement had been delivered since it was not covered by the refund. Their response was “We don’t know what happened. Someone will call you back.” No one ever called me back! The arrangement was actually delivered after my call (one day late, not on the date I selected when placing my order). No explanation or update was ever provided. Had I not called my arrangement would have never been delivered. Do not trust this service for any special occasion. Extremely unreliable.

Ordered flowers from what I thought was… Ordered flowers from what I thought was FTD and just found out that they “transferred” my order to an Albertsons grocery store. I paid over $100 and got a grocery store bouquet delivered? Thank you, Now I know what your company thinks of my support. Will never order again!!

FTD is a scam !! There are three local floral shops in… There are three local floral shops in the area that I needed to send flowers to. When the flowers showed up at my sister’s house and looked nothing like what I had ordered and was extremely small and poorly designed I looked into it. FTD took my money and sent half of what I had paid them to a local grocery store to fill the order instead of sending to one of the three florists in town, FTD will never again get my money. If you don’t appreciate my business, I will no longer use you! Found a local florist near my sister and We will be calling them directly from now on. Bigger bang for your buck people. Call direct!