Don’t order online for express gift. Ordered a gift online for a friends 40th on Wednesday March 6th 8am GMT for a friends birthday March 9th. The gift showed up Tuesday 12th pm. The site claims 1-2 international express delivery for UAE. The order didn’t leave UK until the 8th! Customer service provides one unhelpful answer then disappears. Clearly they don’t care as many comments here already on shocking customer service.

Be prepared to pay a High Price for your Purchases Aspinal sells luxury items at premium and inflated prices. If you are absolutely sure of your purchase, and are prepared to pay the price - then go ahead. You'll get the item(s) eventually, (Delivery isn't quick). If you are purchasing an expensive Gift for somebody close to you - be absolutely sure that they will like it or DON'T PURCHASE! You'll never get your money back if the recipient doesn't want the Gift. Poor Customer Service, coupled with an uncaring attitude means that they are only interested in making a quick sale. In summary, ASPINAL DOESN'T CARE AT ALL.

Lovely bag Lovely bag - Mayfair clutch. Was slightly smaller than it looked in the photos but not a huge issue. No issues with order or delivery (except Royal Mail delivered a day after the day they (RM) had said they would deliver. Pleased with my purchase.

Excellent Customer Service Excellent customer service from Nicolle. Helped sort out an ongoing issue with a faulty product which dragged on and wasn't repaired properly. Resolved things immediately and ordered a replacement within 24 hours. Thanks.

Nice products terrible customer… Nice products terrible customer service! I ordered an item for a colleagues 50th birthday from the online store in mid January hoping I would get delivery by mid February (its states 2-3 days). I got a notification it was going to Royal Mail then nothing. I chased via their enquires@ email address and got no reply. Called them and then I was promised a reply. Several emails and the delivery which was 22 February (one week after the birthday of my colleague). They offered me £25 off my next purchase for my troubles (which didn't touch the side for me for all the bother) then I was told you should have chased us earlier. The end. Don't use this company in case anything goes wrong!