Lovely bag but not great customer… Lovely bag but not great customer service. I paid extra for gift packaging which arrived damaged and the ribbon hanging off. This wasn't the kind of damage caused in transit but would have been packed in this damaged gift box with the ribbon not tied properly. The dust bag was also dirty with some sort of stains. The bag itself is beautiful and amazing quality. However, I was very disappointed with the box and dustbag so emailed them to let them know what had happened. They did offer to send a new gift box but I didn't really want another. No refund offered for the damaged gift box I paid extra for and no mention regarding the dirty dustbag. I guess the lovely bag is the main thing but I just expected better for a luxury brand. I love handbags and have bags from Louis Vuitton, Mulberry and Kate Spade etc. and this has been the worst Customer Service and purchasing experience

Quality service I needed a miracle and Emily at customer services provided that miracle Went over and above her call of duty, Aspinal are very luck to have such warm caring member of its team

Premium brand with multiple points of failure! Ordered for pre Christmas delivery. Failure1: Failed to arrive pre Christmas. Failure 2: Phoned to chase order pre Christmas was at this point advised yes we can still arrange pre Christmas delivery. Failure 3 advised 2 days before Christmas no Stock. Failure 4 poor quality 2 months old and the pen top has oxidised and will not fit on pen. Failure 5 - a ridiculous process to send back. Hopefully this sorry saga will not continue and a trouble free replacement will be provided shortly!

Be prepared to pay a High Price for your Purchases Aspinal sells luxury items at premium and inflated prices. If you are absolutely sure of your purchase, and are prepared to pay the price - then go ahead. You'll get the item(s) eventually, (Delivery isn't quick). If you are purchasing an expensive Gift for somebody close to you - be absolutely sure that they will like it or DON'T PURCHASE! You'll never get your money back if the recipient doesn't want the Gift. Poor Customer Service, coupled with an uncaring attitude means that they are only interested in making a quick sale. In summary, ASPINAL DOESN'T CARE AT ALL.

Don’t order online for express gift. Ordered a gift online for a friends 40th on Wednesday March 6th 8am GMT for a friends birthday March 9th. The gift showed up Tuesday 12th pm. The site claims 1-2 international express delivery for UAE. The order didn’t leave UK until the 8th! Customer service provides one unhelpful answer then disappears. Clearly they don’t care as many comments here already on shocking customer service.