Excellent Customer Service Excellent customer service from Nicolle. Helped sort out an ongoing issue with a faulty product which dragged on and wasn't repaired properly. Resolved things immediately and ordered a replacement within 24 hours. Thanks.

Lovely bag but not great customer… Lovely bag but not great customer service. I paid extra for gift packaging which arrived damaged and the ribbon hanging off. This wasn't the kind of damage caused in transit but would have been packed in this damaged gift box with the ribbon not tied properly. The dust bag was also dirty with some sort of stains. The bag itself is beautiful and amazing quality. However, I was very disappointed with the box and dustbag so emailed them to let them know what had happened. They did offer to send a new gift box but I didn't really want another. No refund offered for the damaged gift box I paid extra for and no mention regarding the dirty dustbag. I guess the lovely bag is the main thing but I just expected better for a luxury brand. I love handbags and have bags from Louis Vuitton, Mulberry and Kate Spade etc. and this has been the worst Customer Service and purchasing experience

Avoid this company!! Avoid this company!!! Quality is extremely bad, customer service - unhelpful and just ignoring you! Bought Mayfair bag 6 months ago, a pin holding the handle fell out. Been suggested to send me parts to repair myself (a bag costing £700 I am expected to fix myself, great!). Or to send it over to them. I chose second option and they never answer to me anymore! Avoid Avoid Avoid! There are lots of other decent companies with quality products!

Quality, classic and sophisticated handbag. The products are beautifully made. Their classic designs are perfect for my tastes, not easy to find nowadays. The interior lining is a good strong quality, not flimsy at all. I bought the midi London Tote and the shape allows me to get at everything I need to without a struggle. It also looks understated and sophisticated. I can pair it with nearly all of my outfits since it is nice and plain.

Love these products The quality is always excellent. I have a number of items which I love. Its difficult not to want to buy more items as the rang is very diverse.Delivery to Australia is extremely fast and efficient.