Excellent Customer Service Excellent customer service from Nicolle. Helped sort out an ongoing issue with a faulty product which dragged on and wasn't repaired properly. Resolved things immediately and ordered a replacement within 24 hours. Thanks.

2 Hip flasks Ordered 2 personalised hip flasks for different people and paid for gift wrapping and a personalised note for one. When they arrived the wrong one was gift wrapped. I carefully swapped them but couldn’t get the ribbon back as beautifully. I checked the order and it was correct. The hip flasks are gorgeous and fabulous quality. Both 6 ounce smooth. The colours are accurate with the website. Still worth it for the lovely items.

Great customer service and reliably beautiful products We recently ordered a leather guest book for a friends' country house and are very glad we did so through Aspinal. The book was exquisite both in terms of material and craftsmanship. We were incredibly pleased by the level of customer care we received, especially Annabel who made sure that the end result was just right. I know I will feel confident ordering items in the future thanks to the quality of Aspinal's products and caliber of their customer service.

Quality service I needed a miracle and Emily at customer services provided that miracle Went over and above her call of duty, Aspinal are very luck to have such warm caring member of its team

Lovely bag but not great customer… Lovely bag but not great customer service. I paid extra for gift packaging which arrived damaged and the ribbon hanging off. This wasn't the kind of damage caused in transit but would have been packed in this damaged gift box with the ribbon not tied properly. The dust bag was also dirty with some sort of stains. The bag itself is beautiful and amazing quality. However, I was very disappointed with the box and dustbag so emailed them to let them know what had happened. They did offer to send a new gift box but I didn't really want another. No refund offered for the damaged gift box I paid extra for and no mention regarding the dirty dustbag. I guess the lovely bag is the main thing but I just expected better for a luxury brand. I love handbags and have bags from Louis Vuitton, Mulberry and Kate Spade etc. and this has been the worst Customer Service and purchasing experience