Terrible customer service and dress quality Dress did not come at all like it was described. And per the recommendation of the customer service, they added an inch to the waist which made a standard dress "custom" and then voided any potential to return. They won't offer any return for the dress and told me to try and sell it and order another. Don't order!!! So many other sites out there that are better.

Amazing Old Fashioned Customer Service I needed to order dresses for both of my girls and unfortunately, neither fell into the ‘standard size’ category. While I had just accepted the fact that I would be paying additional money to have these items altered once received, I was very pleasantly surprised when I was contacted about the size choices I made and it was suggested that custom sizes were used instead. Both dresses came super quick and fit perfectly! You don’t find this kind of customer service much any more and I found the experience to be truly satisfying. I would highly recommend!

Quality is very high Quality is very high. Dress is great quality and amazing!!!!

Custom orders should only be done in person. I hate not being able to try on dresses but the bride insisted we use this company. Delivery came way sooner than expected and the color of the dress is exactly what the bride wanted. Having given them my exact measurements the dress is too big in my bust and waist and basically looks like a am wearing a curtain. I'm just disappointed I have to spend more money on alterations than what I paid for the dress.

I received the dress today & it’s… I received the dress today & it’s beautiful & fits perfectly! Thank you Tulle & Chantilly!!! The dusty blue color is exactly what my sister (the bride) and I want. After place the order, they send me an email with details listed and Sophie suggested making custom size (no extra fee). I followed their measurement and give Sophie my sizes & then confirmed the order information. The order was placed on Jan. 4th and received today. Thank you!!!