Not VIP at Cineplex VIP Restaurant at VIP Brossard is now officially a cafeteria. Plastic fork and knife, no glass to drink our beer (you need to ask for one, and don’t expect a cold glass). Food is less than average and service is not VIP. I’m far from my previous experiences pre-COVID. We must realize that today, poor quality/less service/higher prices is the new standard. Last visit at the VIP restaurant.

The online website bites I tried to buy a ticket online. I didn't want to create an account but I was unable to purchase without one so I begrudgingly created one. The site then wouldn't let me log on without two step verification, which requires a phone number. I tried to get around that for awhile but eventually caved to that as well. They then charged me a fee for booking online, as though they were doing me the favour of making me jump through all these hoops. Booking online gives them early confirmation of audience turn out, they receive the tender in advance, and it cuts out the employee. If anything, there should be a discount for buying online. And after all that, I can't figure out a way to delete this stupid account I didn't want. I did discover that they signed me up for promotional emails with the account creation, another thing I didn't want. I'm actually so furious. They've strong armed and coerced me and then penalised me for the trouble. Be freaking for real.

One of the worst websites I have ever… One of the worst websites I have ever used! It took me the better part of an hour to try and find out the play times for the film I wanted to see. Kept sending me to cinemas hours away. Still don't know for sure when the current film is playing! So we will not go, great way to run (ruin) a business.

Worst website ever How can all the smart folks working for cineplex who make more money than most can't see the horrible website experience they offer. And on top of this we have to pay for a booking fee. They should offer discounts instead. Unbelievable...

Zero stars!! Their website, it’s links, booking and payment systems rate just below zero stars! An absolute nightmare where nothing seems to work, you get booted out, impossible to use a credit card, invoice print doesn’t work and on and on …….. Cineplex just don’t care! Granted, once you get inside then facilities and movies are excellent but booking in online is like pulling teeth! You’d think someone in management would get concerned over the constant one star bad ratings, nope, doesn’t worry them!