I ordered a painting for almost four… I ordered a painting for almost four thousand dollars. On the day it was arriving I found out it was returned to the shipper. I made several calls and finally someone called back and said that it was due to paperwork and it would be shipped again. One week later, again calling multiple times, I finally got a message it would be shipped Monday. Today is Thursday. I expected it yestrrday. It was again sent back to the shipper. I called five times! No one answered the phone or called me back. I sent an email to cancel the order. Have yet to hear from anyone. NO CUSTOMER SERVICE!

Some thoughts on Saatchi Hi - easy platform... a few thoughts. (1) would be nice to have a feature to communicate with the artist to ask questions. couldn't find an easy way to do this if it does exist. (2) totally appreciate focus on fair payment - but it is a market and while artist does set price I don't think there should be a parameter around bids. artist have the ability to review any bid and negotiate directly with the seller.

Fabulous Eleni Psyllaki prints I was a little concerned that the 2 stunning Eleni Psyllaki framed prints I ordered would not arrive exactly as I viewed them online. To my delight, any concerns immediately disappeared when these arrived. The prints are just fabulous and even better in 'real life’!! We are thrilled. Thank you so much, Saatchi Art.

Best customer service experience I've… Best customer service experience I've had in a long time!! India did a super job making the transaction happen.

The team and the process are great! The curation team is knowledgeable and supportive. The process is quite seamless and bring together a novice collector with exceptional talent couldn’t have been easier.