Great Customer Service The art i purchased is beautiful but what really made this experience great is that Saatchi (and the artist) were extremely responsive, true to their word and quick to resolve when an issue arose. The customer service I received was top notch.

Some thoughts on Saatchi Hi - easy platform... a few thoughts. (1) would be nice to have a feature to communicate with the artist to ask questions. couldn't find an easy way to do this if it does exist. (2) totally appreciate focus on fair payment - but it is a market and while artist does set price I don't think there should be a parameter around bids. artist have the ability to review any bid and negotiate directly with the seller.

Love the painting, “make an offer” process confusing I love the painting I purchased, and it arrived well packed and faster than I’d expected. What I didn’t expect was to have my offer countered and then while I was considering my response to have it accepted and my card charged. I’m sure it’s in the fine print but other sites that allow negotiation would require a response from the buyer before charging them. In my mind my offer was declined when the artist/shop countered.

The team and the process are great! The curation team is knowledgeable and supportive. The process is quite seamless and bring together a novice collector with exceptional talent couldn’t have been easier.

Best customer service experience I've… Best customer service experience I've had in a long time!! India did a super job making the transaction happen.