The worst customer service The worst customer service I've ever experienced, treat their customers like numbers. Didn't do anything to address a complaint of rampant online abuse on their network, just kept trying to sell things instead of investigating the complaint

No refunds on downloaded digital purchases - wha? I recently bought and downloaded Helldivers 2 to my digital-media only PS5. Played it for an hour, hated it, tried to get a refund. Apparently, you can't get a refunds because it was downloaded which means 49.99 plus tax down the drain. Horrible policy and really unimpressed with Sony here. Greedy.

Refuse to refund games despite… Refuse to refund games despite developers acknowledging the games poor performance. When contacting support, the live chat agent ended the chat without giving me a chance to respond after we had been chatting back and forth. That was AFTER I had waited in their queue for 50 minutes. Non-existent support staff and predatory business tactics. AVOID.

Remote broke within a year which they… Remote broke within a year which they confirmed was under warranty and broken. They made me pay for shipping to send it to fix or replace - got an email they received it and within an hour it was being sent back fixed?! Nope they just sent back the same unfixed remote!! Poor kid waited weeks - never dealt with such shadiness.

Poor moderation PlayStation's enforcement of it's terms of service in chats is not fit for purpose. They do not act unless specific trigger phrases are said and more often then not they act against victims retaliating rather than persecutors. It genuinely feels unsafe to be a woman and have DMs active on playstation network because they do nothing about the vile things that get sent to you but if you tell the persecutor to get a life or to f off then you'll be slapped with a week suspension. In future explicit messages will be reported to the police instead and PSN can deal with it on there end. I'm tired of being sent people's shrivelled chopped up sausages and unhinged monologues.