Ordered item Oct 2022, still haven't received it Ordered item Oct 2022. Still have not received it in 2024. Borderline scam company. When they advertise as the "estimated" delivery, make sure to tack on YEARS to their estimate to get a realistic idea of when they can deliver to you. Estimates being off by YEARS is not an estimate. They are not a construction company they are a retail game company. If you are not ready to offer a reasonable estimate, don't offer one at all. And BTW, they charge you IMMEDIATELY when you place an order, not when they deliver the product. They take your money right away, and then you have to wait years to get it. And good luck getting a refund because they only offer refunds on a CASE BY CASE basis. And on top of all this, their customer service is extremely rude and arrogant! They treat you like you're the idiot for even asking for their help. They are so arrogant and they treat their customers like crap. Horrible company, shame on them for happily taking peoples money and blatantly lying about their estimate dates. They also do not give you timely updates. I didn't get an update on my order until a whole year has passed. I learned about them through MetalJesusRocks and I'm just so disappointed. I hope he would see this and help take actions to make this better. This is not how you treat customers.

Waited 6 months for 2 games Waited 6 months for 2 games. Received email they had shipped, 2 months later still no games and support says package lost. Inform me I can get a replacement or refund. I said send a replacement, that was 3 weeks ago and still no response after requesting updates.

Pre-ordered the dead space remake and… Pre-ordered the dead space remake and they didn't ship it out fast enough to get on day one, very disappointed, hopefully the collector's edition will be better if I ever get that. Shipping estimate says over 2 weeks away. I paid $300 to recover a game over 2 weeks late when I could walk into a store Right now and buy it. They also falsely advertised the game as coming with the digital deluxe edition and are now saying it’s only dlc. Highly misleading. First and last order with this company. Will Be cancelling my other preorders.

Horrible company Horrible company. Takes over a year to get your order. Sometimes longer. Staff are woke too.

SHUT THIS COMPANY DOWN…! Happy I Looked At Reviews Before Purchasing “Deadspace Collectors Edition” For PS5. Looking on the website; I noticed that they were selling an item that was SOLD OUT EVERYWHERE ELSE, which seemed fishy to me, along with them saying it takes roughly 9 MONTHS to receive your purchased product which just seems outrageous. Who wants to buy a video game and wait 3/4’s of a YEAR to receive it? This company should be sued and shut down immediately by the Better Business Bureau! (BBB)