Games live of their fan base. Games live of their fan base. GW has many times shown they totally don’t care: since 2007, year I started playing Warhammer, their prices have risen of 90%. They constantly actively deceive their customers as per the case of Warhammer + (they made the animated series a big part of their réclame, 3 years in they have released less than the 20 series they said they were producing). Now they are cancelling units released less than 4 years ago to resell a newer version to players and are silencing dispense on their social platforms. Just no. No ethic in their business.

Website GWs website is a total wreck, before when they had the old website was really GOOD and easy to navigate! I was on their website maybe 1-2 times every day and now almost never. I tried now again to see after 3 months ago I last visited it, and its still crap. Just as they say here in Sweden, '' gör om och gör rätt'' which means - do again do right. And I never order from their website, last I did it, the UPS didnt even noticed that the package was delivered. So I had to call to the GWs customer service, just terrible. And their price over their models... come on who are you trying to hustle? Nope wont buy from them too, because they dont deserve it. They will see soon when more and more customers will stop buy their stuff it will hurt them badly.

Started with GW products in 1998 Started with GW products in 1998, the price increases and company politics has made me walk away. I will not be missed.

GW lost it's soul GW is a publicly traded company and cares little for the customer experience. Their website is a crapshoot with a queue system that doesn't keep your place and WILL increase your time spent in the queue ensuring you cannot pre-order any limited edition items. They hardly ever have any stock in, with new systems/models being out of stock for weeks/months after release (check out Legions Imperialis). I honestly don't recognise this company anymore. It's only concern now is profits, CEO wage increases and paying shareholders.

They consider their tools 'perishables' I purchased a set of the wildly overpriced clippers from games workshop trusting that for the $50 price tag, I would be getting a top quality product. I did not. The internal spring no longer functions and I'm left with a tool that is effectively useless. I contacted customer service, which tool nearly 3 weeks due to the phone going to a recording stating it was outside their normal business hours when it was directly in the middle of them. This happened day after day. I was relieved to finally reach a customer service representative. While he was nice enough, he informed me that Games Workshop consider their tools 'perishables' and would not provide any support or replacement. His recommendation was for me to disassemble them and fix them myself. For a $50 purchase, a casual hobbyist should expect far more than the ability to clip models from a few sprues before they die.